Shipping policy
SHIPPING AND DELIVERY POLICY
Shipping and Delivery Policy
1. Order Processing
All orders placed through https://haiboxing.com are processed within five (5) business days after payment confirmation. Orders received on weekends or public holidays will be processed on the next business day. Customers will receive an email confirmation once the order has been successfully processed.
2. Shipping Methods
We partner with reputable logistics providers to ensure safe and timely delivery. Our shipping agents include:
- USA: COE, GOFO, Speedx, USPS
- Germany: DEDHL
- France: laposte, Colis Prive
- Canada: canadapost, UNIUNI
- Austria: expressone
3. Delivery Timelines
Estimated delivery times vary by region:
- North America: 7–12 business days after shipment
- Europe and Americas: 10–15 business days after shipment
- Other Regions: Delivery depends on local logistics and customs clearance
Please note that these timelines are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or local courier issues.
4. Tracking Information
Once your order is shipped, you will receive an email with tracking details. Customers are encouraged to monitor their shipment status regularly.
5. Customs and Duties
International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
6. Delivery Issues
If delivery fails due to incorrect recipient information provided by the customer:
- We will notify you via email and advise you to collect the package from your local postal service or designated pickup point.
- We are not liable for packages that remain unclaimed or are destroyed due to incorrect details.
If delivery fails or the package is lost due to reasons attributable to us or our logistics partners, we will:
- Reship the order at no additional cost, or
- Issue a full refund to the original payment method.
Claims for delivery issues must be submitted within 14 days of the estimated delivery date.
