Refund policy

REFUND AND WARRANTY POLICY

 

Refund and Warranty Policy

1. Purpose and Scope

This Refund and Warranty Policy outlines the terms under which customers may request refunds, replacements, or warranty services for products purchased from Haiboxing via https://www.haiboxing.com/. By placing an order, you agree to comply with this policy.

 

2. Refund Eligibility

Refunds are available under the following conditions:

• Defective or Damaged Products: If the product arrives damaged or with manufacturing defects.
• Incorrect Item Shipped: If you receive an item different from what you ordered.
• Lost Shipment: If your order is lost in transit due to our error or the carrier’s fault.

Refund requests must be submitted within 14 days of delivery and include:

• Order number.
• Clear photographs of the product and packaging.
• A detailed description of the issue.

 

3. Non-Refundable Situations

Refunds will not be issued for:

• Incorrect recipient information provided by the customer.
• Products damaged due to misuse, negligence, or unauthorized modifications.
• Packages unclaimed from local postal services.
• Normal wear and tear or consumable parts (e.g., batteries, tires).

 

4. Refund Process

Once your refund request is approved:

• Refunds will be processed to the original payment method within 7–10 business days.
• You will receive an email confirmation once the refund is issued.
• Shipping fees and customs duties are non-refundable unless the error was ours.

 

5. Warranty Coverage

All products purchased from us include a limited warranty of 90 days from the date of delivery, covering manufacturing defects only. The warranty does not cover:

• Damage caused by accidents, misuse, or improper maintenance.
• Consumable parts such as batteries, tires, and connectors.
• Products altered or repaired by unauthorized personnel.

 

6. Warranty Claim Process

To initiate a warranty claim:

• Contact us at usa@haiboxing.com (or your regional email).
• Provide your order number, detailed description of the defect, and supporting photos or videos.
• We may request the return of the defective product for inspection before issuing a replacement.

 

7. Replacement Policy

If a product qualifies under warranty:

• We will ship a replacement at no additional cost.
• In some cases, we may offer store credit or a partial refund if a replacement is not feasible.

 

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information.
• Proper use and maintenance of products according to the instructions provided.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

9. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages resulting from product use or inability to use the product.

 

10. Contact for Claims

For all refund and warranty inquiries, please contact:

• Email: usa@haiboxing.com  | ca@haiboxing.com  | euro@haiboxing.com  | jp@haiboxing.com
  Include your order number and detailed description of the issue.